Shipping Policy

 One Button Countless Lives Saved

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(+1) 800-391-4508

Press the Button

If there’s an emergency, press the button on your Medical Life Alarm device. (Some models detect falls automatically.)

Talk to an Operator

You’ll be connected to a caring, U.S.-based operator within seconds.

Help is Sent

Based on your needs, we’ll send emergency services, or simply notify a family member or friend.

Time ( This is my Emergency)

Medical Life Alarm Shipping Policy

We know your equipment is important. That’s why we make sure that the product gets to you quickly, safely, and at a fair price.

What We Ship

  • The main Medical Life Alarm equipment you need for monitoring is free.
  • Some extra accessories may come with your plan, or you can add them for a small monthly fee.
  • All packages are shipped with USPS Priority Mail.

Order Fulfillment

  • Orders are packed and shipped within 1 business day of receiving them.
  • We ship complete orders together.
  • You’ll get a tracking number, and delivery will require a signature.
  • Most orders arrive in 2–3 business days, including Saturdays.
  • If there is a delay by the company, we will notify you by email. If we can’t reach you by email, our team will call you on your phone number that is on your account.

Shipping Costs

  • Annual & Quarterly Plans: Free USPS Priority shipping.
  • Accessories ordered with your first equipment: Free shipping.

Shipping Details

  • All shipments go through USPS Priority Mail.
  • Delivery times depend on USPS and may be delayed for reasons outside our control.
  • You product is carefully packed in strong, protective boxes to prevent damage.

Questions?

For more details or any questions you can visit our FAQ page or contact our support team.